peso99 Privacy Policy

1. Introduction

1.1 peso99 is committed to protecting the privacy and personal data of all players who use our online casino and sports betting platform. We understand that trust is the foundation of any good relationship — and that includes how we handle your information.

1.2 This Policy applies to all personal data collected through the peso99 website, mobile-optimized platform, customer support channels, and any other services operated under the peso99 brand.

1.3 This Policy should be read alongside the peso99 Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and peso99.

1.4 peso99 operates in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

2. Data Controller

2.1 For the purposes of applicable data protection law, peso99 acts as the data controller in respect of personal data collected from players using the platform.

2.2 If you have any questions about how peso99 processes your personal data, or wish to exercise any of your data rights, you may contact our Data Protection Officer at the email address provided in Section 15 of this Policy.

3. Data We Collect

3.1 peso99 collects the following categories of personal data:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID number	Account registration, age verification, KYC compliance
Contact Data	Email address, mobile number, residential address	Account communication, support, verification
Financial Data	GCash number, bank account details, transaction history	Processing deposits and withdrawals, fraud prevention
Technical Data	IP address, device type, browser type, operating system	Platform security, fraud detection, service optimization
Usage Data	Games played, bets placed, session duration, login history	Service improvement, responsible gaming monitoring
Marketing Data	Communication preferences, promotional opt-in/out status	Sending relevant offers and updates (with consent)

3.2 peso99 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (for example, problem gambling self-exclusion records).

4. How We Collect Data

4.1 Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.

4.2 Automatically — through cookies, web beacons, and similar tracking technologies when you browse or use the peso99 platform. See Section 8 for more details on cookies.

4.3 From third parties — including identity verification service providers, payment processors (such as GCash and Maya), and fraud prevention partners, where necessary to verify your identity or process transactions.

4.4 From public sources — such as publicly available government databases, where required for regulatory compliance or fraud prevention purposes.

5. How We Use Your Data

5.1 peso99 uses your personal data for the following purposes:

• To create and manage your peso99 account;
• To verify your identity and age (21+ requirement) in compliance with Philippine gaming regulations;
• To process deposits and withdrawals via GCash, Maya, bank transfer, and debit card;
• To provide customer support and respond to your inquiries;
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities;
• To monitor gameplay for responsible gaming purposes and enforce self-exclusion where applicable;
• To send you account-related notifications, security alerts, and service updates;
• To send you marketing communications about peso99 promotions and offers, where you have provided consent;
• To improve the peso99 platform, games, and user experience through analytics;
• To comply with applicable legal and regulatory obligations.

5.2 peso99 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by law.

6. Legal Basis for Processing

6.1 peso99 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity — processing required to fulfill our obligations to you under the peso99 Terms & Conditions (e.g., account management, payment processing);
• Legal obligation — processing required to comply with applicable Philippine laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements;
• Legitimate interests — processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights;
• Consent — processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

7. Sharing Your Data

7.1 peso99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.

7.2 We may share your personal data with the following categories of third parties, strictly on a need-to-know basis:

• Payment processors — GCash, Maya, and Philippine banking partners, to process your financial transactions;
• Identity verification providers — third-party KYC service providers used to verify your identity and age;
• Game software providers — licensed game studios whose games are available on the peso99 platform, to the extent necessary to operate those games;
• Fraud prevention and security partners — to detect and prevent fraudulent activity on the platform;
• Regulatory and law enforcement authorities — where required by applicable Philippine law, court order, or regulatory directive;
• Professional advisors — including lawyers, auditors, and accountants, under strict confidentiality obligations.

7.3 All third parties with whom peso99 shares personal data are required to handle that data in accordance with applicable data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

8. Cookies & Tracking Technologies

8.1 peso99 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the peso99 website.

8.2 We use the following types of cookies:

• Strictly necessary cookies — essential for the platform to function, including session management and security. These cannot be disabled.
• Functional cookies — remember your preferences (such as language and display settings) to improve your experience.
• Analytics cookies — collect anonymized data about how players use the platform, helping us identify areas for improvement.
• Marketing cookies — used to deliver relevant promotional content. These are only set with your consent.

8.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the peso99 platform.

9. Data Retention

9.1 peso99 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations.

9.2 In general, account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering regulations.

9.3 Marketing data is retained until you withdraw your consent or opt out of marketing communications.

9.4 When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, peso99 will securely delete or anonymize that data.

10. Data Security

10.1 peso99 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the peso99 platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of the peso99 platform;
• Monitoring systems to detect and respond to suspicious activity or potential data breaches.

10.2 While peso99 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your peso99 login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

10.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, peso99 will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

11. Your Rights

11.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by peso99:

• Right to be informed — you have the right to know what personal data peso99 collects about you and how it is used;
• Right of access — you may request a copy of the personal data peso99 holds about you;
• Right to rectification — you may request correction of any inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to object — you may object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability — you may request a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint — you have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

11.2 To exercise any of the above rights, please contact the peso99 Data Protection Officer at the email address listed in Section 15. We will respond to all verified requests within thirty (30) days in accordance with applicable law.

11.3 peso99 may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to unauthorized parties.

12. Children's Privacy

12.1 The peso99 platform is strictly intended for adults aged 21 years and above. peso99 does not knowingly collect personal data from persons under the age of 21.

12.2 If peso99 becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on peso99, please contact us immediately at the address in Section 15.

13. Third-Party Links

13.1 The peso99 platform may contain references to third-party services such as payment processors. These third parties operate under their own privacy policies, which peso99 does not control.

13.2 peso99 is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policies of any third-party services you use in connection with your peso99 account.

14. Policy Changes

14.1 peso99 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or a prominent notice on the platform prior to taking effect.

14.2 The date of the most recent revision is displayed at the top of this Policy. Your continued use of the peso99 platform following the publication of any changes constitutes your acceptance of the revised Policy.

14.3 If you do not agree with any changes to this Policy, you should discontinue use of the platform and may request account closure by contacting our support team.

15. Contact Us

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way peso99 handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Response Time: Within 30 days for data rights requests; within 24 hours for general support inquiries
• Support Hours: 24 hours a day, 7 days a week, including Philippine public holidays

15.2 You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with our response to your data rights request.