Player Safety
At peso99, we believe gambling should always be a form of entertainment — never a source of stress or financial hardship. We are committed to providing every Filipino player with the tools, information, and support needed to play responsibly.
Our Tools
peso99 provides a full suite of player-protection tools. You can access these anytime through your account settings or by contacting our 24/7 support team.
Set daily, weekly, or monthly deposit limits on your peso99 account to keep your spending within a budget you're comfortable with. Limits take effect immediately and can only be lowered — not raised — without a mandatory cooling-off period.
Set a maximum session duration so peso99 will automatically remind you — or log you out — when your chosen play time is up. Keeping track of time is one of the simplest ways to stay in control.
Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your peso99 account will be temporarily suspended and you will not be able to log in or place bets.
If you feel you need a longer break, peso99 offers self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. Once activated, self-exclusion cannot be reversed until the chosen period has fully elapsed.
Set a cap on how much you are willing to lose over a given period. Once your loss limit is reached, peso99 will prevent further wagering until the limit period resets — helping you avoid chasing losses.
Enable periodic on-screen reminders that show how long you have been playing and how much you have wagered in the current session. A quick reality check can make a big difference in keeping gambling fun.
Age Restriction
In the Philippines, the legal minimum age for participating in casino-style gambling is 21 years old, as mandated by PAGCOR regulations. peso99 strictly enforces this requirement across all games and services on the platform.
During registration, all players are required to confirm they are at least 21 years of age. peso99 also conducts Know Your Customer (KYC) identity verification to confirm age before any withdrawal is processed. Any account found to belong to a person under 21 will be immediately closed and all funds returned.
If you are a parent or guardian and are concerned that a minor may be accessing gambling sites, we strongly recommend using parental control software to restrict access to online gambling platforms.
Spending more money on gambling than you can afford to lose, or borrowing money to gamble.
Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
Neglecting work, school, family, or personal responsibilities because of gambling.
Lying to family members or friends about how much time or money you spend gambling.
Using gambling as a way to escape problems, stress, depression, or feelings of helplessness.
Self-Exclusion
Requesting self-exclusion is straightforward. Our support team is available 24/7 to assist you — there is no judgment, only support.
Access your peso99 account and navigate to the Responsible Gaming section in your account settings.
Select from 6 months, 1 year, 3 years, or permanent self-exclusion depending on your needs.
Confirm your self-exclusion request. Your account will be suspended immediately and you will receive a confirmation email.
If you need help activating self-exclusion, contact our support team at [email protected] and we will process it for you immediately.
Player Controls
The table below summarizes the responsible gaming controls available to all peso99 players. All limits can be set or adjusted through your account settings or by contacting support.
| Control Type | Available Options | Takes Effect | How to Increase / Remove |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly (custom ₱ amount) | Immediately when lowered | 7-day cooling-off period required to raise |
| Loss Limit | Daily / Weekly / Monthly (custom ₱ amount) | Immediately when lowered | 7-day cooling-off period required to raise |
| Session Time Limit | 30 min / 1 hr / 2 hr / 4 hr / Custom | Next login session | Can be adjusted freely with 24-hr notice |
| Cool-Off Period | 24 hours / 7 days / 30 days | Immediately | Cannot be shortened once activated |
| Self-Exclusion | 6 months / 1 year / 3 years / Permanent | Immediately | Cannot be reversed until period ends |
| Reality Check | Every 15 min / 30 min / 60 min | Current session | Can be disabled at any time |
Tips for Safe Play
Gambling at peso99 is meant to be an enjoyable pastime — like watching a PBA game or going out with friends on a Friday night in Makati. Here are some practical tips to help you keep it that way:
Our Commitment
Responsible gaming is not just a checkbox for peso99 — it is a core part of how we operate. We are committed to the following standards for every player on our platform:
peso99 will never send promotional offers to players who have activated self-exclusion or a cool-off period.
Our customer support team is trained to recognize signs of problem gambling and to respond with empathy and appropriate guidance.
Every peso99 account undergoes KYC verification. No withdrawals are processed until age (21+) and identity are confirmed.
peso99 provides clear information about how each game works, including return-to-player (RTP) rates where applicable, so players can make informed decisions.
If you or someone you know is struggling with problem gambling, please reach out for help. You are not alone, and support is available across the Philippines.
The Philippine Amusement and Gaming Corporation oversees responsible gaming standards for all licensed operators in the Philippines.
The NCMH provides mental health support services across the Philippines. If gambling is affecting your mental well-being, professional help is available.
A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem with compulsive gambling.
For immediate assistance, contact the peso99 support team at [email protected] — available 24/7.
Enjoy the thrill of online gaming the right way. Set your limits, know your boundaries, and play for fun.
Login to peso99